Supergel Oil-Free Moisturiser Reviews

4.6 Rating 4,145 Reviews

Visit Product Page

Phone:

07961785402

Email:

help@facetheory.com

Location:

145-147 St John Street
London
EC1V 4PW

Visit Product Page

Georgia Balkourani

Verified Reviewer

“Nice and soft texture. Great substrate before my daily makeup.”

Helpful Report

Posted 2 months ago

Adwowa Minus

Verified Reviewer

Author didn't leave any comments.

Helpful Report

Posted 2 months ago

“I’m more or less a fan of this product but here’s the issue,the new packaging isn’t the best and every time I put some into my hands from the bottle there was a black residue ‍♂️”

3 Helpful Report

Posted 2 months ago

Hi, We really appreciate you taking the time to share your thoughts about our product! It’s wonderful to hear that you’re a fan. We’re sorry to hear that you’ve had some issues with the new packaging, though. If you ever need assistance, our customer service team is always here and ready to help! The grey residue is a reaction of the cap with the product over time. It's only affecting a small number of tubes, and we are also investigating this issue to prevent it from happening in the future. If, for some reason, you're not completely happy with a Facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 months ago

Zuzana Niedelova

Verified Reviewer

“Very light and a little goes a long way!”

Helpful Report

Posted 2 months ago

Eva-Maria Müller

Verified Reviewer

“The moisturiser feels really good on my sensitive skin. There is just one small problem: the new cap which is made of aluminium has to be cleaned on a regular basis because else it turns black and discolours the moisturiser grey if you want to use it.”

3 Helpful Report

Posted 2 months ago

Jessica Ossey

Verified Reviewer

“Great great great product that has really changed my oil T zone. The new packaging lets it down. Please look into it as I’m constantly having to clean the lid as the product goes black in the lid. Lid also not designed to pierce product, had to use a different lid.”

1 Helpful Report

Posted 2 months ago

Hi Jessica, Thank you for reaching out and sharing your thoughts about our product! We’re thrilled to hear that it has made such a positive impact on your oil T zone. Your satisfaction is our top priority, and we appreciate your feedback regarding the packaging. We understand how frustrating it can be to deal with a lid that doesn’t meet expectations. Your insights about the grey residue and the difficulty in piercing the product are invaluable to us. We are actively looking into these issues to improve our packaging and ensure a better user experience. Please contact our customer service team at help@facetheory.com, and they can provide you with a replacement free of charge. Thank you once again for your feedback and for being a valued customer. Facetheory Team

Posted 2 months ago

“mes boutons et points noire ne se diminue pas”

Helpful Report

Posted 2 months ago

Bonjour, merci beaucoup pour votre avis. L'utilisation d'une crème hydratante sans huile est certes une bonne chose, mais elle ne suffit pas à elle seule à traiter efficacement les boutons et les points noirs. Voici quelques mesures supplémentaires que vous pouvez prendre pour améliorer votre acné : Utilisez un nettoyant doux et non comédogène deux fois par jour pour éliminer l'excès de sébum et les débris. Recherchez des nettoyants contenant de l'acide salicylique, qui peut aider à déboucher les pores. Incorporez des exfoliants chimiques comme l'acide salicylique ou les rétinoïdes plusieurs fois par semaine. Ces ingrédients aident à décomposer les lésions d'acné et à prévenir l'obstruction des pores. Si vous avez d'autres questions, veuillez contacter notre équipe du service client à l'adresse help@facetheory.com. Facetheory Team

Posted 2 months ago

“Very good moisturiser. I have combination skin and this is great. I would also reccomend for those with all types of skin because it is very hydrating in an non smothering way. The only small downside is that it can feel slightly tacky/sticky shortly after applying but this soon goes away. It may be a case of using slightly too much as you don't need much at all. Still worth it!”

Helpful Report

Posted 2 months ago