“Gutter cleaning tool didn't fit in the gutter properly so wouldn't push out any debris.
Trying to get any strength behind the tool to push the debris was not very fruitful either with such a long poll.
Wolf Garden wouldn't refund me as they said it has been used. There was no way of knowing it wouldn't fit/work without using it. I didn't want to go up a ladder, which is why I bought it in the first place. Over £100 wasted. I had to get someone in to do the job.”
Hi Tanya,
Thanks for your review and sorry it has been a 1 Star experience for you.
We know everyone’s gutters are different, so we do give the measurement of the trowel on this tool (just under 8cm across) so if users are unsure they have a the size of the tool to see if it'll fit their needs.
We will of course accept a return of any unused items, but you had mentioned that this tool has signs of use. If trying out the tool for inspection, then it should be easy to see if this is going to fit into the gutter without measuring it beforehand but forcing it into the gutter will cause scratches/signs of use. Unfortunately, we cannot accept returns of an item that has been used as we cannot resell this to another customer.
I would like to invite you to still return any other items on your order that remain unused and in suitable condition for resale – email me over at anyone@worldofwolf.co.uk if you have any further questions.
Kind Regards,
Niall
Customer Service
“I had been recommended to buy the product by Gardena. The order process was very simple, delivery was swift and assemble simple. As we haven't had any snow yet I have yet to use the shovel, however, it looks very sturdy and more than fit for purpose. I will be the envy of my neighbours ~ and rightly so.”
