I’m very sorry about this - we have a live worm guarantee so we will replace without any hassle. We hate our worms to have problems - and it’s rare but just occasionally a batch does go wrong - usually getting warm in transit.
“Composting worms arrived in good condition and I had their bedding and small amount of food ready for their arrival. They are now settled and eating away in my small wormery.”
“Excellent. The worms were well-packaged. They arrived plump and active and have settled into the wormery. None have escaped so composting is going apace.”
