“Iwas disappointed by the quality of the shirt and the fact that it was made in a 3rd World country probably with slave labour force. Also the price of £160.00 is overly priced for a UK supplier!
Also sizing is too small for XL !
I have sent the item back but NOT had a refund as of yet ! Gary Snowball (Cardiff)
Please refund the £160.00 that I paid to you in good will. I have returned the aforementioned mentioned shirt to you two weeks ago!
I will inform my bank that you have not contacted me or returned my monies!
Yours Gary snowball”
Hi there Gary,
Thank you for sharing your feedback.
We’re sorry to hear about your disappointment and truly appreciate you taking the time to let us know about your concerns.
We collaborate with a top-tier Tunisian supplier who prioritises ethical and responsible manufacturing practices and we want to assure you that these values are central to our brand identity. We’ll be sharing our latest impact policy soon, which will include detailed info about our manufacturing partners and our sustainability and social impact efforts.
On pricing, we strive to reflect the true value of our products, which encompasses skilled craftsmanship, responsibly sourced materials, and a commitment to mindful design. We recognise that expectations can vary, and we value your feedback as we continuously assess and refine our approach.
For this style, we carefully selected a high-quality material sourced from an Italian mill that shares our dedication to quality.
If you are still awaiting a refund, please don’t hesitate to reach out - our customer service team will follow up to ensure a quick resolution.
If there’s anything further we can do to assist, we’re here to help.
Best wishes,
Wax London
