“I purchased this item and received it on 12/7. I started a return the next day as the item was too large. It was shipped per the company's return process and arrived at the facility, per the tracking information, on 12/11. I waited for my refund. I contacted the company several times between the 11th and the 26th but have yet to be responded to. I had to issue a dispute with paypal. This experience might be an aberration. I don't want to assume this is how they do business regularly; that being said, my experience was pretty alarming.”
Hello,
We're really sorry to hear of the delay with your refund. This is certainly not our usual standard of service, however we have now contacted you directly to resolve the issue and can confirm that your refund has been issued this morning.
Please note that your first record of contacting us regarding this issue was Saturday and, as we're not open on weekends and bank holidays, we have made sure that your enquiry was dealt with immediately and as a priority on our next working business day. We do apologise that we weren't able to get back to you sooner, however we do operate at limited hours over Christmas.
If you have any further issues, please feel free to contact us via customercare@waxlondon.com and we would be happy to assist further.
Best wishes,
Wax London
