“The item itself was alright, you get what you paid for. The shopping was not. Instead of the 5-10 days as advertised, it took 15 working days to reach me. Sure, WatchObsession does not control shipping times, but it does have an obligation to accurately state shipping times to manage customer expectations. You can’t always be pushing the blame to others and saying that things are outside of your control when you’re the ones choosing shipping options to provide. Also, a customer service member told me that I should be cool with the delay since I’m a repeat customer and know what to expect since it’s the second time I’m purchasing from the WatchObsession. Guess what? The first time around was a present I received, this time was actually the first time I bought goods for myself from WatchObsession and it will be my last. I don’t even want to go into how two members of the staff from WatchObsession gave me entirely different answers to a question I had, it’s a mess.”
Very sorry to hear that your shopping experience with us left a sour taste in your mouth. Your comments have been taken on board and feedback will be given to the customer service representatives that handled your numerous lines of enquiry. We are glad that your goods did arrive and we hope that the Staib mesh was indeed suitable for your wrist size.
“The polishing cloths are a great asset to my Rolex Submariner which remove the small scratches from the polished surfaces which keeps it looking like new without the on cost of having a professional refinish. Fully recommended and the service you get from Watch Obsession is first class”
