Sorry to hear that the clasp is not as comfortable as you expected. You could try and switch the position of the clasp by swapping over the strap locations. If you need any more help on this, just get in touch.
“Does exactly what you need it to do. Nicely finished. My watch strap is 3-4mm thick and this fits with no issues. Comfortable when in use, more so than a butterfly type clasp.”
