“This original order (24/02/20) went missing for unknown reasons. Trying to get a replacement became a pantomime with messages being missed, promises not being fulfilled and meant that I had to bypass the Vine House system and go directly to Live Foods Direct. Ultimately, I have received a replacement and the quality of the worms is good but I would advise that you need to look at your customer care service more closely.”
We are sorry to hear that this is the service that you have received on this occasion, it would appear that there was an issue for orders on the date given (24/02/20) where the orders went missing. We encourage our customers to notify us as soon as possible of any issues as we do replace all missing orders after the 4 day delivery period. We do apologise for the delay and inconvenience caused.
