“Took 8 days for delivery, 2 out 3 bottles were leaking and the seals were broken on all 3 bottles, from parcel the the bin, will never order again from Vapour Depot !!!”
Hi Steve
I'm sorry you feel this way. If there are ever any issues with orders we do encourage people to get in touch so we can resolve them.
All of the bottles are checked to ensure correct capping tension and tamper bands are intact before they are shipped. There can be some rare occasions that during transit parcels can be damaged (if a large amount of parcels are placed on top of our bottles, it can cause cap failure in a small number of cases).
I've just checked the Royal Mail delivery confirmation and it shows that the order was delivered on the 4th (your order shipped on the 3rd). If it took 8 days for it to arrive, please do let us know as we will be raising the issue with Royal Mail for providing incorrect delivery information.
If you would like us to replace the order for you, please get in touch via sales@vapourdepot.com and we will be happy to re-ship this for you.
Regards
Tony
