Hi Alison,
We are so sorry to see a 1 star review for the Jada and cannot apologise enough you were so disapointed with the piece. These collections are non-returnable as you say, we offer these collections on our site as a service to customers who are familiar with the product they are purchasing. We do ask that you understand this at the time of purchase and then a further follow up email is sent to ensure you are happy to go ahead. We are sorry the Jada did not work out for you, I have fed your review back to our supplier.
Again, please accept our apologies and I hope we are able to help in the future!
Best wishes
Mary :)
