Klake T-Shirt Korporate - Essential | Red Reviews

1 Rating 1 Reviews

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Phone:

020 7381 0281

Location:

12a Quain Mansions, Queens Club Gardens, W14 9TW, United Kingdom
London
W14 9TW

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Roylene Dodson Sou0384

Verified Reviewer

“Somehow this wasn't in my package. I ordered and paid for it and was charged upon opening the packaging it wasn't there”

Helpful Report

Posted 6 months ago

Dear Roylene,Thank you so much for taking the time to share your feedback with us regarding your recent purchase of the Klake T-Shirt Korporate - Essential | Red. We truly appreciate your honesty and for bringing this issue to our attention. We sincerely apologize for the inconvenience caused by the missing item in your package. We understand how frustrating it must have been to order and pay for it, only to find out it was not included when you opened the packaging. This is certainly not the level of service we strive to provide, and we deeply regret any disappointment this may have caused. We genuinely value your satisfaction as our customer, and we would like to make things right. Could you please let us know how we can rectify this situation for you? Whether it is arranging a replacement or issuing a refund, our team is here to assist you in any way we can. Again, we would like to extend our sincerest apologies for the oversight, and we genuinely appreciate your understanding. Customer satisfaction is of utmost importance to us, and we will do everything we can to ensure this situation is resolved promptly to your satisfaction. Thank you once again for bringing this to our attention, Roylene. We look forward to hearing from you and working towards a resolution, the missing item has now been refunded. Best wishes Steve @ Urban Male Clothing

Posted 4 months ago

Dear Roylene,Thank you sincerely for taking the time to share your experience with us. We truly appreciate your feedback regarding your recent purchase of our Klake T-Shirt Korporate - Essential | Red. Your input helps us improve our services and ensures that we meet the expectations of our valued customers. We are extremely sorry for the inconvenience caused by the missing item in your package. It is never our intention to disappoint any of our customers, and we understand the frustration this must have caused. We sincerely apologize for this oversight and any inconvenience you may have faced. To rectify this situation, we would like to work swiftly to make things better for you. Could you kindly provide us with more information about the missing item? We would appreciate any specific details such as the order number, date of purchase, or any other relevant information that could assist us in addressing this issue promptly. Please be assured that we are committed to resolving this matter to your satisfaction. Our dedicated customer service team will prioritize your case and take appropriate steps to ensure a positive resolution. We value your continued patronage and would like to make it right for you. Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. We look forward to your response You have now been refunded when we recieve more stock we'll send you free of charge. Kind regards Steve @ Urban Male Clothing

Posted 4 months ago