“I am really disappointed with this product. I had researched the best diffusers and this one had great ratings. I’m a nurse,so my pay is poor and this item so expensive but I decided to treat myself. What a bad decision! Complete waste of money. I’ve put it in my dining room,average sized house,you cannot smell any fragrance in the room at all! Even if I’ve been out all night on a 12 hour night shift,come home,open the door- nothing ! You have to hold the bottle right under your nose to get a whiff of the fragrance.
I would have contacted the company to complain but with the recent corona virus issues,work has become frantic and I’ve just not had the time or heart to do it.
Don’t buy this product,it’s a complete waste of hard earned money.”
Dear Karen,
We're sorry to hear that you were disappointed with your purchase. Our customer service team will be in contact with you shortly regarding the above.
Kind regards,
Anna
“Disappointing. The scent, which is fairly pleasant, does not fill even a small bedroom. If your nose is more than a few inches from the reeds it is barely noticeable. I am very disappointed to have been presented with what looks like, and is priced as, a premium product and essentially does not work.”
Hi,
We're sorry to hear that you're disappointed with your purchase. I understand that you have now contacted our customer service team to discuss further.
Kind regards,
Anna
Hi,
We're really sorry to hear that you're disappointed with your purchase.
Please contact our Customer Service Team should you wish to discuss your complaint further.
Kind regards,
Kaye
“This was a very disappointing purchase. Bought blind as a result of seeing it in a newspaper who reviewed it highly. I have a have bought a lot of reed diffusers in my time, and this has very poor projection - not discernable in an average size bathroom. I've put it in a smaller loo and still you need to stick your nose in it. The faint smell is very chemical and unnatural, no lavender and not really green either so I'm not sure I would want it to fill a room anyway. Wish I'd tried before I bought it. Shame because the bottle looks nice - style over substance.”
Hi,
We're really sorry to hear that you're disappointed with your purchase.
Our Customer Service Team will make contact with you shortly to discuss further.
Kind regards,
Kaye
“I read a fantastic review about this diffuser on the Independent newspaper website and thought Wow!
But I’m a actually very disappointed. I live in a reasonably small 2 bed flat and started by putting the diffuser in the living room. After a few days there was a very faint smell, but nothing like I expected. I turned the reeds, but still very little.
I then put it in the bathroom, but again the aroma is extremely faint.
The Independent review talked about ‘filling your home with the smell of...etc etc, but it’s almost unnoticeable
I expected so much more, so wouldn’t buy again.”
Hi Brendan,
We're really sorry to hear that you're disappointed with your purchase. Should you wish to discuss this further with our customer service team please don't hesitate to get in touch.
Kind regards,
Anna
