“Love the design of this teapot. 1st one became faulty which is being investigated. 2nd one just didn't seem to be finished as well, little marks inside and round the top. Didn't want to report another one. Was disheartened not made in UK, with a name like 'The English Tableware Company' shame as it is a beautiful shape and pours well.”
Thanks for reviewing your order.
We're always keen to learn of and resolve any quality issues with our products, so rest assured, we have flagged the issue you initially experienced with the manufacturer for further investigation.
Regarding the replacement teapot, we're really sorry to hear you have also experienced an issue with this item. If you could please send some photos to: twinings.direct@twinings.com that show the damage, our team would be more than happy to look into this for you.
