“I bought tea bags in jar for a friends birthday present and it arrived broken. I have reached out to Twinings and so far no response so I cannot give a positive review”
We are very sorry to hear your order has arrived damaged. Please send our CS Team an email directly to twinings.direct@twinings.com and they will get this resolved for you ASAP.
Thanks for reviewing your recent order; we're so sorry to hear an item arrived damaged.
We can see our CS team have replied to the email you sent through on 01/01/2023 (our offices were closed yesterday due to the Bank Holiday) and please be assured, we are keen to resolve this for you ASAP.
Once again, we're very sorry for any disappointment caused and appreciate you taking the time to bring this to our attention.
