“I have been drinking Twinings earl Grey for many years but don't know what has happened to it recently. Not only has the 100 teabags box been reduced by 20% to 80 teabags but the flavour and aroma has almost gone. It no longer has the taste of a speciality tea, but that of a cheaper brand. All very dissapointing.”
Thanks for reviewing our Earl Grey tea.
We're really sorry to hear you were disappointed with your recent purchase of this blend.
Although our previous pack size of 100 teabags has been replaced with a new pack size of 80 teabags, we haven't made any changes to the recipe, so we would like to look into this further so we find out why this tea tasted different to the cuppa you normally enjoy. We've raised this with our CS team who will email you later on today so this can be raised for investigation.
In the meantime, we can confirm that our pack size was reduced so that we could reduce the overall Recommended Retail Price (RRP) of this product. Our new pack counts are now also the same as many of our competitors making it easier for our consumers to make a direct comparison between them.
Whilst the pack size has been reduced, we can assure you that the price per teabag we recommend to retailers remains the same. Our Earl Grey tea now has a RRP of £5.29 per 80 teabags, however, each individual supermarket will ultimately decide how much they sell our products for. Should you prefer, you can purchase products from us directly at our RRP by placing an order over the phone: 01264 313 444 (Mon-Fri, 9AM-5PM) or by visiting our website at: www.twinings.co.uk
Thanks again for getting in touch and for taking the time to review this blend.
Thank you so much for taking the time to share your experience with us.
We apologise that your box of 80 Earl Grey tea bags did not meet your expectations. We value your feedback and would really appreciate your assistance to investigate your experience further.
Could we please kindly ask that you email our team at twinings.direct@twinings.com with the batch code and best before date from this pack? Once they have this information, they will be able to advise you of our next steps.
Thanks once again for taking the time to leave us a review; we look forward to hearing from you.
“What has happened to the Earl Grey recently? It has become a much stronger tea tasting more of black tea than Earl Grey and losing a lot of its delicacy. I drink a lot of this tea and feel the quality has declined dramatically recently. Are you putting more black tea in it to keep the price down. I am going to have to look for another brand, even if more expensive, if it doesn't improve.”
Thanks for taking the time to leave us some feedback.
We're really disappointed to hear of the issues you've been experiencing with our Earl Grey.
We'd like to assure you that we haven't changed the recipe or quality of ingredients used for this blend, so our team would be keen to look into your experience further.
Could we please kindly ask you to send an email through to our team at twinings.direct@twinings.com with the batch code and best before date from a pack you've recently experienced an issue with. Once they have this information, they'll be able to advise you of our next steps.
Once again, thank you for the feedback and we look forward to hearing from you.
