“Darjeeling is my favourite tea. This is good, but I'm not convinced that it is worth the price differential over ordinary Darjeeling, so only 4 stars.”
“On the 7th of October I called twice to Twinings to speak to customer service lady which was very nice to me and ask if they could delivery at two Humber to my granny for her hundredth birthday I ask if they could do before the 15th of October she says she cannot guarantee it will be there before the 15th because he normally takes 20 working days for parcel to reach destination.
I got a email from DHL from Brazil with the destination of my parcel it took three weeks to clear as I can follow on a DHL website on the sixth of of November I called Twinings again to ask what happened to my parcel the lady told me that the parcel was taking extra time and she could not understand why then I spoke to her and ask if she could what could she do she asked for me to resend the package again and I asked her on the 6th of November if she could do the package without any extra charge she say yes I made it clear I made it clear my question was can you delivery my package with no extra charge she say yes then I ask if you cannot delivery can I have my full money back and she said yes that phone call was on the 6th of November of the 11th or on the 9th of November few days later I got a message from DHL E Brasil asking me to pay £300 extra to complete my delivery in no time this lady from Twinings mention the terms and conditions which says that once the parcel reached I know the country I have two take care of clearance on the destination with With taxes and they cannot refund my money if I do not pay the full amount they were asking from DHL now if I called Customerservice and Twinings I expect a good service I am asking formation and I don’t know what they talking about also the lady told me that they do 10 parcels a day to Brazil. I cannot believe if she does 10 parcels a day to Brasil everybody is going to pay a tax off 300% on the top of the amount.
Before I have to pay to my parcel Twinings Customerservice off for me everything I wanted to get my parcel to my grandmas after a paid they said to me they cannot do anything about any was my responsibility if I knew I was I was going to have to deal With customer duties and tax in Brazil I would not have done the purchase purchased twining fell on offer a good customer service not knowing what they were doing. When he called to a company that big you expect the staff should be fully informed of their products and how he works just sent a parcel anywhere I feel like I’ve been tricked by a dirty salesperson which just want to grab the money and not worry about the customer service. I’m very disappointed with Twinings I will not be buying anything.”
