Oh dear, we're so sorry to hear there was an issue with your order.
We always want our customers to receive their orders in perfect condition so we really appreciate you bringing this to our attention. We are keen to resolve this and have raised this with our CS team - they will email you today to help you further with this.
Thank you once again for taking the time to contact us about this.
“Brilliant size, holds quite a lot of tea gifts to send tea loving friends. Very stout box with a well sized tie ribbon - not too long/short to tie a nice bow.”
