We’re very sorry to hear that you did not enjoy our Cherry & Cinnamon. It’s really important to the team here at Twinings that our customers are happy with our products, so we really welcome your feedback.
Whenever we create a new product or blend, our Master Blenders work really hard: they use the very finest ingredients and work to ensure the flavours in the blend complement each other, with the aim of creating a product our consumers will love. Our New Product Development Team then work with consumer taste panels and we use this feedback to make any last minute tweaks before arriving at our final blend. Only once a blend meets the high expectations of our Master Blenders and research groups does it make its way onto your supermarket shelves.
We would love to get it right every time and it is always disappointing to hear that someone hasn’t enjoyed one our products, however we do appreciate that Twinings’ consumers have a variety of preferences. By taking the time to pass on your feedback it helps us to better-understand our customers’ needs and preferences; so thank you.
“*** Top quality product straight from the manufacturer at a price that reflects the experience.
Hard to beat by any other online seller.
5 star service as always, well done Twinings *****”
