“Perfect replacement for one that broke and much cheaper and easier than buying a new bin. I now to keep the lid pinion lubricated to stop it breaking again.”
Dear Mr. Gavin.
Having checked our records I can see that you are in contact with our support team who will resolve this for you.
Kind regards,
Tower Customer Care.
“hands free opening is great when you have your hands full or dirty and to be able to get replacement lids is brilliant as other bin suppliers make you buy the whole thing”
Good Morning,
We are sorry to read of your disappointment regarding your recent order with us. If you would like to discuss this further please do not hesitate to contact us, you can call us on 0333 220 6066 or you can reply to the last email our support team sent to you.
Kind regards,
Tower Customer Care.
“I've been asked to review a product that won't even dispatch for another two months apparently - I wasn't told this at the time I purchased it it said in stock... And then I received an email saying it's going to take them two months to deliver! I wrote back to complain but didn't even get a response. So, I'm leaving a poor rating for the poor service and lack of transparency.”
Good Morning Nahida,
We are very sorry to read this, please contact our support team on 0333 220 6066 or via customerservice@towerhousewares.co.uk where a member of the team will be able to resolve this matter for you.
Kind regards,
Tower Customer Care.
“Haven't recieved lid as yet as have had to pre-order. I am now on my third lid having purchased replacements from eBay as they were not in stock from Tower direct?? Love my bin apart from lids not lasting very long. For the price they should last longer.”
“Overall this is a great addition to our kitchen, the colour is perfect. The operation of the lid is good, except it does open when you walk past sometimes, it depends how close you walk to it. Great size and looks great.”
