“Very disappointing, bought the seal after 3 days they send me email to contacts customers support for some reason. The lady could not give me the right information. So I had to cancel the order. Very disappointing.”
“The sealing ring came on time
Unfortunately, it was too big.
The website had NO instructions for returning it, which is disappointing.
So I have had to keep an item that is unsuitable.
I have ordered a replacement.”
Good Morning,
We are sorry to read this! You can arrange for the return of your seal by contacting us on 0333 220 6066 where a member of our fantastic support team can inform you of the process.
Kind regards,
Tower Customer Care.
Good Morning Patricia,
We are very sorry to read this, For future reference all of our sealing rings are measured internally and are specific to model. Please contact our support team on 0333 220 6066 or via customerservice@towerhousewares.co.uk where a member of the team will be able to generate you a returns authorisation number for a refund or can possibly advise of the right seal for your cooker. Please ensure that you have the model number of your cooker to hand so our team can match you correctly should you want a replacement.
Kind regards,
Tower Customer Care.
“Happy with product, but very dissappointed with standard of service and lack of communication. What i expected to take 2 to 3 days to arrive , from such a close distance, took ten days . I did begin to wonder if i would ever receive my purchase.”
“Very disappointed with your description of the article. The diameter is not 26 cm. but 29 cm.
Tried to get some explanation from your customer service but the service was very bad.
Not a happy customer”
Hi Mr Frank,
I am very sorry to read of your disappointment in relation to the seals. Please be advised that sealing rings are measured internally so this may be where confusion has happened.
If you would like to discuss this further please contact our customer support team where we will happy to clarify for you.
Kind Regards,
Tower customer support.
Hi Dave, We are sorry to read that your sealing ring has deteriorated very quickly. Just to make you aware, sealing rings are advised to be changed every 6 months however your sealing ring is covered under warranty for 12 months from the date of purchase of the cooker. I hope this helps you.
Kind regards,
Tower Support Team.
