“Tower consistently failed to despatch the correct sealing ring ,notwithstanding provision of part number and discussion with their dispatcher . I finally asked for my payment to be recredited. I have not had confirmation of my request and I have no idea if it has been yet nor, (based on the lethargic service) do I ever expect to know. I will go to John Lewis.”
Good Morning Mr Mitchell,
I can see that you have been in contact with our support team who have explained the reasons why we do require the model number of your cooker to advise you of the correct seal you need. Please be assured that your returned sealing ring has been refunded.
Kind regards,
Tower Customer Care
Good Morning,
We are very sorry to read you've received the wrong size sealing ring. Please contact our support team on 0333 220 6066 where a member of our team will be able to help.
Kind Regards,.
The Tower Support Team.
“already sent an email and received no reply. the ring is to big, it says 24cm but it doesn't clarify it is the inside, and for my lid of 24cm it is too big (the outside is almost 28cm) I asked how to exchange it but have received nocomments”
Hi Domitila,
I am so sorry you've not received a response to your email. I've checked our mailing system and we've not yet received an email from your email address. Could you re-send to support@customersvc.co.uk so a member of our support team can help you in exchanging the seal, please ensure you include the model number of your cooker.
In relation to the sealing rings itself, all of our seals are measured internally.
I hope this helps and we look forward to hearing from you.
Kind Regards
Tower Customer Support.
