Hello Gary,
We are sorry to hear that you are experiencing problems with your recent purchase. Please contact our support team on customerservice@towerhousewares.co.uk with your order details and our team will assist you.
Kind regards,
Tower Customer Care
“I rate this product as average as I can't use this product ,yet, with my Air Fryer. I ordered it on-line and when it was delivered it would not fit. I contacted customer service who told me that there was not a divider for my unit (T17021). I ordered on line, it did not say that there was'nt one to fit. I have now got to cobble some adaptations to the divider to make it fit.”
Hi William,
Thanks for leaving a review.
The separator fits our T17015 Air Fryer, the basket has grooves in which this separator fits snuggly in to stay upright. We hope this helps you.
Kind regards,
Tower Customer Care,
Posted 5 years ago
If you have any further enquiries you can contact our support team on 0333 220 6066 or via email on customerservice@towerhousewares.co.uk.
Kind regards,
Tower Customer Care.
“Too small for the pan. I understand there isn't one available for the 4.3L model but one that's too small isn't much use unless you use your food to hold it up, which defeats the object.
Also feel it should have been supplied with the appliance. Bit expensive for a bit of metal that doesn't even fit.”
Hi Sharon,
Thank you for taking the time to leave us a review. We are very sorry to hear that you are unhappy with your purchase, as described on our site the divider is suitable for use with our T17015 Air Fryer only. Should you wish to return for a refund please check our returns policy by going to https://www.towerhousewares.co.uk/delivery-returns-i5
We hope that you continue to be a loyal customer.
Kind regards,
Tower Customer Care.
“This divider should be included with the air fryer, not as an accessory, and so should the wire tray. But as for the fryer itself, it is an excellent buy. It cooks meat perfectly in 16 minutes. Chips are also cooked to perfection. Very glad I bought it.”
“I was expecting the divider to divide the pan exactly in half it didn't do this. I had to balance the metal piece with the food. It did the job that's why I consider it to be acceptable”
