“Overall my experience was about as bad as possible.
1. During the order process the page indicated I would get a receipt for my payment. = I never did.
2. Not being sure therefore that my order had actually gone through, I sent in a support query.
3. That took so long to be dealt that the fryer had arrived before I got an answer.
4. Then, it was faulty and of no use whatsoever.
5. The return process was the worst thing of all!
I had a 20 mile, nearly one hour, round trip to the "nearest" collection point for your specified courier service!
Yes, you did then refund the full purchase price, for which I am grateful, but I am left having previously been a lifetime (my mother used to buy your stuff half a century ago) fan of Tower, to now never wishing to order from you again.”
“The airfryer was purchased at the end of August. It has been used half a dozen times since and the plastic holder is now cracked and it switches itself off during cooking. Such a shame as we were excited to purchase and use this.”
“hi.
we haven't used it much but what we cooed in it has been o.k. and much quicker once we get used to it, we are both o.a.p. and we are a bit slow with technology but up to now we are pleased with it and i must thank Megan in the beginning for all her help.
thank you all again.”
“It's like magic! The first thing I cooked was a good old-fashioned cottage pie, it was amazing! For the first time I managed to produce a wonderful crispy top.”
