Hello. We are sorry to see you were not satisfied with the Rotifers you received. We checked our records and show we were not contacted regarding this issue. We pride ourselves on excellent customer service and if there is ever an instance that you are not happy with a product we provide please feel free to reach out to our support team which will do everything possible to fix the situation. Feel free to send us an email to onlinesales@topshelfaquatics.com with photos of that you recieved and we will definitely be glad to help.
