Hi Alistair,
I am sorry for the miss-understanding here. We would generally only offer a partial refund on the items that were damaged. You ordered some £50 legs and a £10 hook. The hook was damaged and we refunded you 20% of the hook price.
Sorry this was not what you were expecting!
I have arranged a new hook to be sent out to you now and will be with you tomorrow.
“Who would have thought it would be so difficult to find high quality, stylish, well made hooks...? Well, it is. And these are brilliant! Ordered an initial 5, and then ordered 6 more. The colour is a soft yellow, the finish is a high-grade matte, and the covers for the screws are genius. They work in any period property (in my opinion). I am using them in a 1960s house and in an house from the 1600s - and they work beautifully in both! Superb. They give me pleasure each time I hang something on them!”
