“Excellent policy meeting all my requirements. Customer service was extremely poor and sometimes threatening when chasing me continuously for a copy of the rear of my licence although i had already sent it in AND provided the "Government DVLC authority" number to view all details of my licence.
Maybe i've spent too long having good service from a friendly broker in the past before going internet based ??
If you can't send a digital copy of your driving licence, then this is not the easiest company to use.”
“Despite telling the broker my complex scenario and she taking time to find out from someone else if they could help me. I find out two months after that I have to pay an extra £1200 as my proof of no claims was not acceptable. Despite explaining everything in the beginning. Extremely unhappy”
“I got rid of my van not long after I took out the policy I tried to cancel policy without success I suppose I will have lost the money I paid will put it down to experience and won't be using the insurance factory again”
“Hi the customer service wating time is absolutely appaling. I was on the phone for 1hour and 30 minutes and i have called several time and the wating time has always been the same ti apak to someone. The advisor are o.k but some of them need to be more helpful when speaking to customers.”
