“Sending off all driving ID cards of all drivers and papers copy's was a hassle as every1 had to search for them who was on my policy. .... You feel like they believe your a criminal! Insurance companies are taking things too far.....”
“did have a small problem the main reason being I could not supply proof that I live at my address. This was eventually overcome but it was pressure to get this sorted or they would remove my cover so it was close.
The fact that my existing insurance could have just been renewed with no problems whatsoever was not taken into consideration.
The law does seem to be tightening on those who have been abusing the system sadly we all get snagged in the upgraded paperwork requirements.
overall the company seems good but then many do.......until you have a claim!
I have 9 years + no claims in fact I have never claimed lucky ol me.”
“I only rated my experience one star because there was no minus star options available as it would otherwise be a -5 star rating.
Some of the staff were very polite but not necessary helpful and if that wasn't bad enough when I rang to discuss and issue and a lady was at the other end of the phone, she was fare from professional in terms of communication and beyond disasters in terms of being helpful. I have done customer servicing for over 9 years and I fully comprehend the importance of the customer and their value to me or the organisation I worked for. However, to my knowledge and based on my experience with your selves, your team requires a solid training on communication skills and knowledge on hot to be good use to their customers. I paid over £640 for my policy in full, and after hitting a brick wall through few conversations I with different staff members I decided to cancel my policy, and out of £640 I been refunded lees than £540 only after 13 days!
I have over one million British followers on twitter and Facebook, and as from this Friday I will most certainly share my experience with every one and also ask them to share it over and over. To be honest I am not sure why I bothered to write this feedback because if the company does not value its customers through phone call conversations I very much doubted that any feedback is taken into account. I will.”
“bedford insurance are a bunch of conmen and women, they made it realy difficult to obtain my policy, they also tried to take money out of my account without my authorisation, i would rather walk than use that company again.”
