“It took nearly 3 weeks for the RAC to accept my proof of my NCB years.
I sent copies of all the necessary documents they asked for but they still insisted if was not sufficient proof. Every week they would E-mail me and say if the documents were not received within 7 days they would change me a late document fee of£20 and after 3weeks they would charge me £70 administration charge to cancel my insurance.
I have never had this problem with my previous insurers, who accepted my proof of NCB within 24 hours,
I don't think I will be using RAC on the next renewal”
“The whole process was very stressfull and the company is totally focused on the internet and have not any real time for oldies like me that need to actually talk to a person.
The staff do not seem empowered to act on their own inititive.
Will not be renewing this time next year
Sadly a sign of the times we live in”
“My policy (or policies ) with the broker RAC Insurance (They didn't sell me their own insurance) was horrendous. My first policy was cancelled due to their sending me an email asking for information, the then received an automatic bounce back from my email saying that the email wasn't checked regularly. They then cancelled my insurance and informed me BY EMAIL. So I didn't have any insurance for a week.
I then sorted it out and went to RAC for a replacement policy. There was a problem with my driving licence, so they EMAILED ME ON THE SAME ADDRESS, didn't get and answer and CANCELLED MY INSURANCE, NOTIFYING ME ON THE SAME EMAIL ADDRESS.
THEY CHARGED ME £75:00 FOR EACH CANCELLATION.
I dread to think what would happen if I was successful in arranging insurance with this company and had to claim for an accident.
DON'T USE THEM. IT'S A FALSE ECONOMY.”
