Granulita Wood Pellets - 65 X 15 KG Bags Reviews

4.4 Rating 15 Reviews

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

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Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

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“Unfortunately this batch we purchased has been of a poor quality , we have had to get an engineer out as our heating system was failing. This apparently due to some of the pellets were 14mm instead of 6mm . Therefore getting blocked unable to go through the hopper.”

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Posted 2 months ago

Dear Andrew, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration this has caused, especially with the added trouble. We understand how disruptive and concerning this experience must have been. Your feedback is incredibly important to us, and we truly value your loyalty as our customer. We have already passed your comments to our supplier to ensure this matter is thoroughly investigated and that such inconsistencies in pellet sizes are addressed immediately. We greatly appreciate you taking the time to notify us of this issue, as it helps us improve our processes and ensure we maintain the quality standards you expect and deserve. Please know that your experience matters deeply to us, and we are committed to making things right. Should you require further assistance or have any additional feedback, please do not hesitate to reach out. We truly appreciate your patience and understanding. Best regards, LWC

Posted 2 months ago

Gwilym Powell

Verified Reviewer

“Brilliant service and product.”

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Posted 2 months ago

Matthew Living

Verified Reviewer

Author didn't leave any comments.

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Posted 5 months ago

“Excellent service. Good communication. Very pleased with the Granulita pellets at a competitive price. What let it down on this occasion was that there were more badly damaged bags than we have ever experienced previously leaving many pellets both in the delivery vehicle and on the ground. The outer packaging appeared undamaged so the damage seemed to be mainly due to poor quality bags. Although the price was good we do not expect to loose pellets on this scale.”

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Posted 5 months ago

“Excellent service, good communication and delivery.”

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Posted 5 months ago

Tracey Barber

Verified Reviewer

Author didn't leave any comments.

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Posted 5 months ago

Frederick Scott-lawson

Verified Reviewer

“not about granulita but about Prime which are the worst pellets ever and did not conform to EN+a1 causing big problems with automatic feed......stay clear!!!!!”

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Posted 6 months ago

Dear Frederick, Thank you for sharing your feedback regarding the Prime pellets. We sincerely apologize for the issues you've encountered, particularly with the automatic feed system. We understand how frustrating this must have been for you. While we are not the manufacturer of Prime pellets, we take your concerns seriously and are committed to ensuring that the products we offer meet the highest standards of quality and safety. Your feedback about the pellets not conforming to EN+A1 standards is crucial, and we will communicate this issue directly to the manufacturer. In the meantime, we'd like to make things right for you. Could you please provide us with more details, such as your order number or the batch code on the pellet packaging? This will help us address the issue more effectively. We genuinely value your business and hope to restore your confidence in our product offerings. Please feel free to reach out if you have any further questions or concerns. Thank you for your understanding and patience. LWC Team

Posted 6 months ago

Steven Davies

Verified Reviewer

“Good Product , Good Price , Great service”

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Posted 6 months ago