KILN DRIED BIRCH FIREWOOD FULL CRATE Reviews

4.7 Rating 63 Reviews

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Product Page

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

Visit Product Page

“Excellent service and prompt delivery”

Helpful Report

Posted 1 day ago

“Excellent wood. Well packed. Delivery prompt and efficient.”

Helpful Report

Posted 3 weeks ago

Michael Welsh

Verified Reviewer

“very pleased with items and very quick and helpful delivery”

Helpful Report

Posted 3 weeks ago

“The majority of "logs" in this crate were no bigger than kindling. 2-3cm across. tedious to unpack/stack and quick to burn. No-body needs half a ton of kindling. I will NOT be buying from them again. I also asked them to remove all my data which they clearly havent done.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your feedback. We’re sorry to hear that the mix of logs in your crate did not meet your expectations. To ensure safe transit, our crates include a variety of log sizes, with smaller pieces used to stabilize the load. Wood is as well a natural product and can vary slightly in size. We appreciate the opportunity to improve and thank you for allowing us to address your concerns.

Posted 3 weeks ago

Steve Powell

Verified Reviewer

“I have bought logs from Luxury Wood a number of times and always been very pleased, but this time the pallet arrived damaged and many of the 'logs' are no more than glorified kindling, very small and not fit for anything other han setting the fire. If this is a sign of the product for the future, I will be going elsewhere.”

Helpful Report

Posted 4 weeks ago

Dear Steve, We want to sincerely apologize for the issues you encountered with your recent order from Luxury Wood. It's disappointing to hear that the pallet arrived damaged and that the quality of the logs did not meet your expectations. We value your feedback and are committed to addressing this situation. Please rest assured that we take your concerns seriously and will work to ensure that this is not a reflection of our products in the future. If there’s anything we can do to make this right, please let us know. We appreciate your loyalty and hope to regain your trust. Thank you for bringing this to our attention. Best regards, The LWC

Posted 4 weeks ago

“Great quality product. Delivered quickly and conveniently. Good price too”

Helpful Report

Posted 1 month ago

“Ordering and delivery was well organised. Logs look good not used any as yet.”

Helpful Report

Posted 1 month ago

“The usual quality service from L W Co. A well filled crate of timber of good quality , delivered on time and at a reasonable price. What more could you ask for.”

Helpful Report

Posted 2 months ago