KILN DRIED ASH FIREWOOD FULL CRATE Reviews

4.1 Rating 70 Reviews

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

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Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

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Geoffrey Bowers

Verified Reviewer

“Yet again a quality product from Luxury Wood, if you have the space their crates are perfect and really handy to access the logs.”

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Posted 8 months ago

Dave Coultas

Verified Reviewer

“The wood is good, but the delivery took well over a week and there was zero communication. No contact from the courier to arrange delivery. When I rang LW to find out where my order was, they simply told me to chase the courier and gave me a number that rang out with no option to leave a message. Eventually the wood turned up unannounced, so it was lucky someone was in.”

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Posted 8 months ago

Dear Dave, We appreciate you taking the time to share your feedback. We regret that your experience fell short of expectations. Please reach out to us at support@luxurywood.co.uk so we can better understand how we can improve. Kind regards, The LWC

Posted 8 months ago

“Great wood excellent service No problems”

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Posted 9 months ago

Joan Northern

Verified Reviewer

“Very good wood with plenty of size variation.Burns well.”

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Posted 9 months ago

Dear Joan, Thank you so much for the lovely review! Kind regards, The LWC

Posted 9 months ago

Brian Griffiths

Verified Reviewer

“This is my third crate of firewood. For the first two I gave five stars, they were crates of split logs. This last crate consists of split branches not much bigger than the kindling I use to start the fire. So disappointed. The three stars awarded is for delivery. The crate was placed next to the wood shed.”

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Posted 9 months ago

Dear Brian, We appreciate you taking the time to share your feedback. We regret that your experience fell short of expectations. Please send us pictures of the product to support@luxurywood.co.uk so that we can discuss this matter further. We value your feedback and would like the chance to make things right. Kind regards, The LWC

Posted 9 months ago

Raymond Smith

Verified Reviewer

“I don't know if i had a rogue batch but the logs do not burn well, look quite damp compared to my usual supplier and the size of some of the logs are too large to fit in my log burner so got to find someone who can split them down. Really dissapointed.”

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Posted 9 months ago

Dear Raymond, We're truly sorry to hear about your experience. Please contact our customer service team at support@luxurywood.co.uk to discuss this matter further. We value your feedback and would like the chance to make things right. Kind regards, The LWC

Posted 9 months ago

Johnny Moore

Verified Reviewer

“Following my first delivery late last year, (when I asked for a morning delivery and notification of when the delivery would take place) - which didn't happen and as a pensioner I had to transport that delivery on my own. On this, the second occassion I requested the same. This time the delivery was worse as it turned up at approx. 1400hrs with no prior notification. Which I found extremely galling.”

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Posted 9 months ago

Hi Johnny, we are sorry for the bad experience you had with Pallet Force, however they operate on an all day, economy service. Any specific requirements are dealt only as requests and are not guaranteed. If an AM service is a must for you, we can arrange that at an extra cost at the time of placing the order.

Posted 9 months ago

David Woolley

Verified Reviewer

“A customer of Luxury Wood for more than 3 years. Very good quality product, and if there are occasional glitches, then the team are attentive, polite and helpful.”

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Posted 9 months ago