KILN DRIED ASH FIREWOOD FULL CRATE Reviews

4.1 Rating 70 Reviews

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

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Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

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MARK LE MOIGNAN

Verified Reviewer

“I found this company when searching for either semi seasoned or seasoned Ash. The whole process has been excellent, the crate is a great size, I ordered 2m3. It arrived on the date given and indeed time. The size and quality is the best I have found, with no space left in the crate with it completely full. I'm already considering ordering another crate ready for Winter 2024. Thank you.”

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Posted 7 months ago

Mark Elliot-Smith

Verified Reviewer

“The crate of Ash suppled was extremely good and I was very pleased with the quality. However delivery was poor in that on previous deliveries a motorised pallet mover was used to deliver the crate up onto my drive where I could unload securely at a leisurely pace. On this occasion there were two problems, first a non-motorised pallet mover was used which was totally unsuitable for such a large crate. The driver was clearly struggling to even get the crate up onto the pavement even with my dropped curve. But even with me pushing could not get it up my drive. This meant it had to be left unsecured on the pavement and I had to work flat out for the next hours to get it unloaded barrow load by barrow load up my drive I was still at it at 5pm. Second the lorry parked opposite and as lowering the tailgate one of the rear doors blew open striking the rear of my parked car causing minor damage to the paintwork which I have got to rectify.”

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Posted 7 months ago

“We have used Luxury Wood on numerous occasions and found the logs to be a good quality in both size and burning. Unfortunately the crate we received recently contains a high proportion of very thin pieces which I wouldn’t even class as a log and are not much bigger than the kindling sticks and subsequently burn through in a very short time.Whilst I accept there has got to be a certain proportion of smaller logs this load you have sent me are not up to your usual standard. I would welcome your comments. For your information my order reference is 2403240046 Regards, David Hill”

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Posted 7 months ago

Dear David, Thank you for your continued support and feedback regarding your recent delivery of firewood from our company. We appreciate your loyalty and are sorry to hear that the recent crate did not meet your expectations. We strive to maintain a high standard of quality with our firewood products, and we understand your disappointment with the proportion of thinner logs in the recent delivery. It's important to note that wood is a natural material, and variations in size and diameter can occur between batches. Our standard range for logs typically falls within the 8 to 15 cm diameter range. However, we acknowledge that the presence of a high proportion of thinner pieces may not meet your expectations or our usual standard. We sincerely apologize for any inconvenience this may have caused and appreciate you bringing this matter to our attention. We are committed to ensuring customer satisfaction and will take steps to address this issue with our quality control processes. If you would like to discuss this matter further or if there is anything else we can assist you with, please do not hesitate to contact our customer service team. Your feedback is invaluable to us as we strive to continuously improve our products and services. Once again, we apologize for any disappointment caused, and we thank you for your understanding and continued support. Best regards, LWC

Posted 7 months ago

David Gulliford

Verified Reviewer

“Good quality”

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Posted 7 months ago

Dear David, Thank you for the positive review! Kind regards, The LWC

Posted 7 months ago

Walker Miller

Verified Reviewer

“Real value crate of hardwood delivered to South West Scotland within two days of ordering. The carriers were very professional and moved the pallet into a small space in the garage. Very pleased with product and service”

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Posted 7 months ago

Dear Walker, We are delighted to hear your positive experience with us! Kind regards, The LWC

Posted 7 months ago

“Very quick delivery. Good mix of different sized logs.”

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Posted 7 months ago

Dear Customer, Thank you for the 5-star review! Kind regards, The LWC

Posted 7 months ago

David Eshelby

Verified Reviewer

“A little disappointed, my previouse Ash crate was mainly "large" logs. This latest crate contained many smaller pieces of wood I would descibe as kindling. There we're also a small number of logs I would not describe as Ash.”

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Posted 7 months ago

John Earnshaw

Verified Reviewer

“Despite having purchased similar Crates of Kiln dried Ash including the cost of delivery to a specified position on my drive on this occassion the Carrier decided because the property is on an incline they could not deliver the goods. The goods have been returned to the supplier as the Carrier has reviewed its policy following legal procedings relating to deliveries of this type. I now await a full refund of the money I have paid and the matter is on going and not of my making.”

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Posted 7 months ago

Hi John, we are sorry we couldn't deliver to you on this occasion. Sadly, we rely on our subcontractor and can't do much when they say that a delivery location is not safe for offloading. Money has been refunded already.

Posted 7 months ago