KILN DRIED ASH FIREWOOD FULL CRATE Reviews

4.1 Rating 70 Reviews

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

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Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

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Beverley Webb

Verified Reviewer

“Great company to deal with. Excellent communication, excellent delivery excellent prices for top quality logs.”

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Posted 1 month ago

“Delivered by a local firm . It still arrived in a good condition. The weather, luckily, has not required me to start to burn the Ash yet, but last years purchase kept us warm as required.”

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Posted 2 months ago

Martin Allen

Verified Reviewer

“Very disappointed I still have not had my order of logs. Or any delivery date. Which was originally ordered on 30/8/24”

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Posted 2 months ago

Dear Martin, Thank you for your feedback, and we sincerely apologize for the delay in the delivery of your order. We understand your frustration and want to assure you that we are doing our utmost to have your logs delivered as per your preferred date of either the 19th or the 20th of September. However, we are still awaiting confirmation from our delivery partner, Pallet Force, to finalize the schedule. We will keep you updated and notify you as soon as the delivery is confirmed. We truly appreciate your patience and understanding in this matter. Best regards, LWC Team

Posted 2 months ago

“Ordering was easy, delivery good although did take a couple of days to receive as lorry not big enough but no problem rearranged and arrived 2 days later. Thankyou for all the help would order again and recommend.”

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Posted 2 months ago

Dear Customer, Thank you for the fantastic review! We're delighted that you had a great experience with us. Your satisfaction is our priority, and we look forward to serving you again in the future. Kind regards, The LWC

Posted 2 months ago

“Brilliant ash logs, promptly delivered and well wrapped. Nice and dry, just the right size, so we’ll order them again. Highland cottage residents.”

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Posted 2 months ago

Kevin Eveleigh

Verified Reviewer

“Service and delivery excellent. There were a lot of small logs packed in this pallet, more than I would expect. I have had a previous pallet from this supplier which was very good.”

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Posted 2 months ago

“Good service from order to delivery”

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Posted 2 months ago

Dear Customer, We really appreciate your kind words! Kind regards, The LWC

Posted 2 months ago

William Harper

Verified Reviewer

“I have used this company before and they were good, but I do have a couple of issues with this order. There was a lot of wood in the centre of the crate that was the size of kindling, not logs. Felt a bit ripped off to be honest. Also, I didn't get notified of despatch or delivery until I got a text from the courier saying they were on there way”

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Posted 2 months ago

Dear William, Thank you for taking the time to share your feedback and for being a returning customer. We sincerely apologize for the issues you experienced with your recent order. We aim to provide high-quality logs with every delivery, and we're sorry to hear that some of the wood was not up to standard. We'll be investigating this with our team and suppliers to ensure that future orders meet the expectations of all our customers. Regarding the communication about your order's dispatch and delivery, we understand how important it is to be kept informed. We'll speak with our subcontractor PalletForce to ensure that notifications are sent promptly and clearly in the future. Your satisfaction is very important to us, and we value your feedback as it helps us improve. If there's anything we can do to make this right, please don't hesitate to reach out to our customer service team directly. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Best regards, LWC Team

Posted 2 months ago