Oak Logs in 50 Nets 30L - Kiln Dried Firewood Reviews

1 Rating 1 Reviews

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

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Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

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“Unfortunately, the majority of this order of oak logs has a moisture content of between 25% - 40% and are not as advertised at, less than 20%. There is also a high content of very moist bark on the majority of the logs used, so far. Very poor quality!”

Helpful Report

Posted 8 months ago

Dear John, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and disappointment caused by the quality of the oak logs you received. Ensuring the accuracy of our product descriptions and the satisfaction of our customers is of utmost importance to us, and it is disheartening to hear that we fell short of your expectations in this instance. Please send us pictures of a moisture reading to support@luxurywood.co.uk and we will investigate that for you. Kind regards, The LWC

Posted 8 months ago