Plat des fruits de mer - Cooked Shellfish platter Reviews

4.5 Rating 145 Reviews

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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"Jane Gillitt"

Verified Reviewer

“Awesome, delicious and good sized portions. It has made three meals for two!”

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Posted 7 months ago

“The prawns were full of eggs, as was the lobster. Prawns were also over cooked. The crab and cockles were fine but overall definitely not worth the price. We ended up throwing out most of the meal.”

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Posted 7 months ago

"Cliff Oliver"

Verified Reviewer

Author didn't leave any comments.

1 Helpful Report

Posted 7 months ago

"Helen Pitcher OBE"

Verified Reviewer

“Feeds at least 4”

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Posted 8 months ago

“Ordered the shellfish platter last year to arrive for Christmas Eve. It wasn’t delivered, instead I got a talbot. Very disappointed. Poor customer service. I haven’t used them since.”

1 Helpful Report

Posted 9 months ago

Good afternoon Guy We can see from our records that back in December last year you received the wrong order and we issued a full refund for your original order. We're sorry that you felt our customer service was lacking but we tried our best to make amends. Kind regards The Fish Society

Posted 9 months ago

"Kate Bentley"

Verified Reviewer

“Shared for a special family occasion and was perfect.”

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Posted 9 months ago

“Bought for my son and daughter in law birthday (they eat a lot of fish) they said it was absolutely delicious- thank you”

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Posted 9 months ago

"Jennifer Taylor"

Verified Reviewer

“It never turned up. Despite numerous emails and messages over all the platforms it took me to call after the new year to get a see. Was issued a full refund, but when I asked for some form of good-will gesture to maintain our custom in the future, was told ‘it was royal mails fault, we don’t do that. Thanks for ruining a New Year’s Eve plan. This company does not give a flying fish towards customer service. Stay well clear and read other reviews elsewhere. I wish I had prior to spending over £100 pounds”

3 Helpful Report

Posted 10 months ago

Good morning We're sorry that you feel we didn't care because that couldn't be further from the truth. Your order was due to be delivered by Royal Mail Special Delivery but regrettably they failed to do so. We are at the mercy of our couriers and Royal Mail once we hand over our parcels. Thereafter we can do nothing to 100% guarantee that your order will be delivered, no one can. In this particular situation we gave you a full refund and apologised for the inconvenience caused. We genuinely believe this is a fair and reasonable outcome. Kind regards The Fish Society

Posted 10 months ago