“HI I wrote to you an e-mail some time ago asking you to send me my insurance policy you sent me an e-mail back saying that you would send it to me as of this date I have not received anything so here I am writing this again asking you to send it my policy number is NU10132B .
Hope to hear from you with my request.
Thanks.
A .G. McAllister.”
“I was delighted with the quote in terms of price, and the ease of completing the on-line questionnaire, and very pleased that I did not need to provide proof of my existing NCB.
However I opted for additional NCB protection and the policy itself said that this was an `optional extra' (like Legal cover) for which an additional premium should be evidenced in the calculations as having been paid. The calculations showed only a `net' premium payable with no separate itemisation of the protected NCB. However there is a somewhat ambiguous reference (the precise wording of which I forget at the time of writing this review) on the back of the certificate - to NCB protection. After several phone calls, which involved the customer service person(s) having to refer to a supervisor(s) - I was assured that because that reference was there on the reverse of the certificate I did have NCB protection, notwithstanding the policy saying that its price should be separately shown in the calculations! However the phone operatives were polite and friendly and I have no other gripes.”
“Typical of insurance companies who have loyal customers, they send out renewals with inflated prices and when you shop around and call them they then match them then. Why can't they look after their customers who have not claimed and give them a good deal in the first place.”
“My first time with this insurer (and any bike insurer) for many years, after hanging up my gloves on the birth of my children. Back in to biking once more, and I have to say i'm impressed. Very competitive quote seeing as I had lost all my NCD because of my absence, and good UK customer service. Haven't had to make a claim with them, but so far very happy.”
