Documentation - did the sending and receiving of required documents go smoothly?
Customer Service - were you dealt with quickly and politely?
Ease Of Purchase - was it easy to buy the policy from your chosen broker? (on the phone or online)
Policy Features - do they meet your requirements?
Value For Money - are you happy with the cover received for the price paid?
“Started the online with Bike Insurer and phoned to finalise. My quote reference number wasn't recognised so verbally went through the requirements and got insured. I never received any electronic documents or verification, which I find to be strange, but was sent paper policy documents 2 weeks later. Utterly bemused by the process, I had no idea who I was talking to when I insured, I assumed it was Bennetts.”