“It began to feel like a full time job sending documentation over and over again, trying to get through to the call centre was nie on impossible and would be at least a 20 minute hold everytime.”
“The purchase of the policy was easy with clear on line form filling. the price paid is competitive with good comprehensive cover.
As I only use my bike for 8 months of the year and only need fire and theft cover for 4 months of the year it would be advantageous if a cover could be tailored around my needs reflecting in a more competitive price. I am sure this would be taken up by a large number of riders.”
“From the outset of my policy customer services were quite rude and abrupt . During the policy I had issues which needed dealing with and people did not call me back as promised and could not answer questions regarding additional fees . I have cancelled this policy and would not deal with you again unfortunately due to the circumstances and the way I was treated as a customer”
“You should know the answer to that.you messed me about over the motor bike garage and charged me another £24.00 because of your intepertation of a garage .it was sold to me as a motor cycle garage and cost me £1000 where as a shed would only cost me £400”
