“This insurer quoted a price then it went up so I had to remind them of the original quote and now premium credit keep sending us higher payments as a contract agreement by direct debit . I have emailed both companies and still no one had got back to us or adjusted to the price agreed for insurance !”
“BASICALLY, I SPENT SEVERAL HOURS PROVIDING ALL THE INFORMATION YOU ASKED FOR AND WAS REPEATED TOLKD THAT WHAT I HAD SENT WAS NOIT ACCEPTABLE. IWAS ON THE POINT OF CANCELLING UNDER THE 14 DAY COL OFF, WHEN A HELPFUL YOUNG LADY PHONED ME TO DISCUSS THE LACK OF PROGRESS. SHE PHONED MY EXISTING INSURER ( WHOM i WAS TRANSFERRING THE POLICY FROM) AND GOT THE EVIDENCE OF 4 X YEARS NCB WHICH I HAD SENT BY E MAIL, BY POST AND ON YOUR INTERNAL SYSTEM. I HAVE A TOTAL OF SIX BIKES AND TWO ARE WITH BIKESURE, BUT AS THE AMOUNT OF EXTRA INFORMATION THEY WANT AND WHAT STRIKES ME AS NOT VERY EFFICIENT DATA COLLECTION, I WOULD THINK TWICE BEFORE USING BIKESURE AGAIN”
“Great price for first time insurance for a big bike but massive inconvenience having to upload documentation and having to do a dvla check code then to be told they cannot use it. Absolutely ridiculous procedure. Paid for the insurance in full. Not worth it.”
“Awful company’s cancelled my insurance due to job change which was irrelevant, then charged me £150 when “THEY” cancelled my policy... would 100% not recommend I had nothing but trouble the entire time I was insured by them constantly threatening to cancel my policy over small things that weren’t an issue with my previous insurer and kept changing the payment amount...”
“Sadly sold a policy to include agreed value of vehicle. Still waiting a month in for agreed value to be processed by them, still nothing. Very disappointed with customer services attitude and helpfulness.”
“I phoned and asked for paperwork by post. This was not done so I cancelled well within 14 days. I was charged £15 for this even though the mistake was yours, not mine.”
“I took out bike sure and on 6.10.18 they cancelled my insurance and now expect me to pay 175 pound witch was no fault of mine I told them I had not got my CBT and I was in happy how this was dealt with”
