“I passed my test quite a few years ago and have been riding my vfr400 for 12 years on and off.I decided at last to trade it in for an old fireblade but was worried that I would struggle to find a reasonable quote.I came accross MCE online and gave them a try.I was really happy with the quote and even got my dad insured with them too.This allows us both to occasionally ride the two fireblades with piece of mind with our basic no frills policies but you can choose the best for you whilst online.We will definately stay with this company if their prices stay around the amount we are insured for at the moment.Very happy all round. Jonathan Liverpool.”
“Despite selecting garaged and pillion included options I found by the time the policy documents came through that I needed to modify by telephone call. The fact that there was no garage type option it became an issue when on the policy it read brick built garage, my garage is steel framed. I included pillion cover...... Onthe original policy - pillion cover no. It took a whole Saturday morning (the day after i took the policy) to negotiate a foc modification to the garage build type. I was not so successful with regard to pillion passenger...mce wanted an additional £90 - apparently a large proportion of this cost was brokerage fees. I declined. I requested to cancel the policy and start again.......that also was going to cost £90. Aside that, I was also annoyed by the time I got to pay for the policy - your price was sub £400 (£384 I think) before any of the hassle of modifying the policy the price I had to pay was £440. To sum up, I am still without the policy I wanted and it cost over £50 more than your advertised price. I however thank you for the general follow up, I am glad for the opportunity to vent - I had just wrote it off as a completely rubbish experience but please free to contact me to discuss further.”
“I took my bike insurance with MCE, wanted to upgrade my policy (as I thought I needed additional cover on my double seat, double size tank modifications, turns out these are standard and not modifications that need to be noted), but they said I had to cancel my policy with a £50 cancellation charge. Then I got my phone bill and realised 4 calls to them cost me £25 (which is more than my normal bill per month). Then I emailed them with my complaint about the phone charges and they never got back to me at all.
I will never use MCE again. Total rip off, extremely bad customer services and over charged on my phone bill - don't ever call them back!!!”
“I have been with Carol Nash for many many years and when I needed to add an extra bike or two to my policy it was not cost effective which caused me to look elsewhere. MCE offered the best flexible policy ( Nash could not) and was within my proposed budget. When my 5 other bikes need re-insuring I will be back to MCE.”
