“Used Bike Insurer to purchase insurance for a year for my 125 paid the full years premium up front.
A month later having passed my test I upgraded to a bigger bike and needed to insure that.
had to cancel the 125 insurance, MC Insurance the Uks largest insurance company (not a broker) then tried to charge me almost a full years premium for 1 month cover wanting to refund £19 of a &134 annual premium.
After a lengthy and frustrating call it was resolved but,
Needless to say I won’t be using either again !
MC insurance are in fact a broker and not an insurance company and tried to add an extra £30 charge not stated in the policy terms.”
“I've yet to meet an insurer who genuinely cares about the interests of its customers. Yet still, it's a little frustrating when you ask for a justification as to how my excess can rise from £500 to £1250 in a year, you get a flimsy answer.
I honestly get it, companies need to make a manageable profit, but 250% hike in excess? That's really sad and I think you can do better!”
