“Hello - unfortunately I’ve been sent the wrong seat. Pic 1217 is what I ordered - 1218 is what I received. Grateful if you could advise and sort it out. Many thanks.”
“After over three weeks of you pretending this item was on its way, I cancelled my order and asked for a refund. This took over a week more. I bought the same item from Victoria Plumbing. Their standard delivery arrived in only 48 hours. I know where I'll go first time next time one of my customers needs a new toilet seat.”