“The broth is really lovely. But...customer service is very poor. I wanted to know how many cartons I needed to buy in order to use this as part of a 2 day fast. I emailed once via an email address, and then emailed a further 3 times through the web portal....and no reply.”
“Despite having paid for the product, I haven’t actually got it because the delivery driver delivered it to a DPD pickup shop too far away for me to get to (despite there being five shops closer). I’ve tried complaining to DPD to Freya and to the Shop app, but nobody seems interested in responding. So I’ve spent £32 on thin air. Somebody is making money for nothing….”
