“I was really disappointed in Freja, as a repeat customer. I wanted to re-order and asked them to apply the discount code they had sent to me, the same day I ordered (it had landed in my junk folder, so I ordered as full price). They have not responded to my email, which seems a little convenient. I ordered 12 cartons and it was a 30% offer, so not insignificant as it is so expensive. Sometimes, the little things have a big impact on customer retention...”
