Ahoy Steven
That doesn't sound right - if you drop us an email at support@pimoroni.com letting us know what code you're running and with a couple of photos showing your setup we'll do our best to help!
“This is a great little display for the Pico. It's a very useful size so you can display plenty of text whilst keeping it easily readable. The buttons are great to have whilst experimenting, but for a practical project they need to be larger and spaced further from the display. To complete my project I used external buttons.”
“Vibrant, crisp screen. I love how little 'extra space' there is around the screen and buttons. No annoying extra PCB sticking out meaning that your final device can be very elegant.
Programmed it using circuit python, the provided libraries are very easy to use.
Made a little pomodoro timer in a day.”
“We have used these Pico Display packs before and they are very reliable and good quality. Pimoroni always dispatch the items quickly and they are well packaged. A good company to deal with.”