Sorry to hear you had trouble here - if you send more info/photos of what went wrong to support@pimoroni.com we'll see if we can use it to improve our documentation?
“Great for when you don't want to solder. Can be a little hard to install with the jig, as it feels very unusual to hammer something so delicate, but it works well.”
“You really require the addition of the small rig to help install this (which doesn't come included). I tried to install it without and ended up destroying my pi zero. So please take care!”
“Good quality, does exactly what it's advertised to do. I only bought the header, not the kit, but you can still use a hammer to gently prise this in place.”
“Had my doubts after reading other peoples experiences with this header but this is perfect for people who have bad eyesight and can no longer do fine soldering this is the way ahead.”