Hi Xavier,
Thanks so much for your lovely review! We really appreciate it :)
I'm so glad you're getting on so well with your new Pacto. It really makes everything we're doing worthwhile when we receive feedback like yours.
If there's ever anything we can do to help in the future, please let us know :)
Have a lovely week,
Ellie
Hi Andy,
Thanks for your review. I'm sorry to hear this.
You're more than welcome to pop an email across to support@shoreusable.com and we can hopefully then find a suitable solution for you.
Best wishes,
Ellie
“The coffee mug doesn't fully close and so is prone to leaking from the top drink hole/steam hole if not careful - not the easiest to use on the go, to be honest. I like the design and it's easy to clean and kept my coffee warm, but overall I think I'll probably not use it very much as I had to dab coffee off the top on the move, and it wasn't the easiest to drink out of without splashing/bubbles, etc.”
