“I was really looking forward to receiving my flask and after following all the instructions, I filled my food container with homemade soup and went off to work. I opened it up at lunchtime only to find the food lukewarm at best. I tried it again the following day and filled it with a can of soup only for the same to happen. I contacted customer service with whom I confirmed I had followed all the instructions (pre-warming etc) and was told that the problem arose because the food hadn't fully filled the container. There was literally 2cm void and I wasn't going to open another can of soup to fill it! I have another brand of container which doesn't have this issue so not sure why this one did it. I haven't heard anything from the company since my second message. Disappointed.”
Hi Gillian,
Thanks for your review.
I've had a read back through your emails and it looks like you never got back to our response on the 7th March so we were unable to resolve this for you. If you could respond to this email, we'll be able to help you further with this :)
Best wishes,
Ellie
“Love the food flask I’m yet to use it as waiting for summertime to kick in and use it for ice cream. Love the spoon that comes with it and the handle loop for easy carting. I’m very happy with my purchase.”
“Lovely colour and has a strap which is a bonus. Recent gift for each of my parents so hasn't been used yet therefore ease of use etc amd quality unknown but visually they look to be good quality and my parents loved the hidden spoon!”
“Looks lovely and nicely designed, but I found it didn't keep food hot enough for long enough.
As a nurse on long shifts I need to be able to keep food hot for longer than a couple of hours and this didn't work. It would be good for a picnic.”
