Hi Kelly,
Thanks so much for your lovely review! We really appreciate it :)
I'm so glad you're getting on so well with your new Calix. It really makes everything we're doing worthwhile when we receive feedback like yours.
If there's ever anything we can do to help in the future, please let us know :)
Have a lovely week,
Ellie
Hi Fiona,
Thanks for your feedback.
I'm really sorry to hear that you're having issues with your new Calix. Please pop an email across to support@shoreusable.com and we'll be able to, first make sure it's working as it should, and provide you with some tips on how to get the maximum heat retention out of it.
Best wishes,
Ellie
