“I have many of your products which I love. However I recently bought some straws, two of which were for the 500ml original bottles, I have only used one and I cannot get any suction from it, I have checked that it is pushed onto the plastic part correctly, check for splits but still unable to drink from it. I cannot see what is wrong with it even after comparing with my other three straws that are the same which I have had for approx a year now.”
